Comfort Load, Maximum Load? What's the Difference?
The Maximum Load listed for all our boards is the maximum weight it can handle before 60% of the side wall is submerged. It can certainly be safely used with this much weight, but it will be hard to paddle and turn due to that much more water displacement.
The Comfort Load listed for all our boards is the suggested maximum weight to be used in order to keep the board easily manoeuvrable, quick, easy to handle, and keep your feet dry in choppier waters.Warranty
Our boards come with a limited 2 yr warranty on all our products. The warranty covers manufacturing defects and does not cover damage from normal wear or misuse. At our discretion, we will replace the defective parts with a product of equal value. Please contact us at firstname.lastname@example.org to discuss your warranty in more detail.
We offer free tracked shipping within Canada. The carrier used for your order may vary based on location, but could include Canada Post, UPS, FedEx, Purolator, Loomis, or DHL. All our products are shipped from Edmonton, Alberta and can take 2-7 business days to arrive, depending on your location. You will get an email when your order ships, including the tracking details. Please let us know immediately if your shipment arrives with significant damage.
Our warehouse is not set up to accommodate customers, but we may be able to offer pickup and/or delivery for customers in the Edmonton area.
All our adult boards feature durable two-layer PVC construction and high quality EVA pads. Our adjustable paddles are aluminum and fibreglass.
Can I use it with dogs?
Yes! Some dogs love going for paddleboard rides. Our EVA pad is durable enough to handle furry and human feet.
During the summer season, your SUP can be stored either inflated or deflated, as long as it is kept in a dry location out of direct sunlight. It should be rinsed and dried after every use.
During the winter season, your SUP should be stored deflated. It needs to be cleaned and dried before rolling up for storage to reduce the chance of mold and mildew. It can be cleaned with mild soapy water. Black marks from truck beds, roof racks, paddles, rocks, etc, can be buffed out with a small amount of VIM bathroom cleaner and rinsed with clean water.
Most people store their boards in the backpack when driving around. You can leave it inflated and strap it to the roof or throw it in the truck bed. Be sure to remove the fins before hand.
Legal Use on Waterways
Paddleboards are considered watercraft in Canada. A PFD needs to be present on the board in addition to a whistle (at all times) and a signalling device (waterproof flashlight) if paddling outside of daylight hours or in fog. It is unlikely that you will get a fine for not having these things on board, but we have heard of people getting a warning from the Coast Guard or Fire Fighters/Police on lakes and rivers. SUPs are considered watercraft and you may need to stop at Watercraft Inspection Stations when out on the highways so that conservation officers can inspect if necessary to ensure it has been cleaned and dried.